Shipping Policy

Last updated: September 17, 2025

This policy explains how Taglien prepares, dispatches, and delivers online orders.

Order Preparation

Most orders are prepared within 1–3 business days after payment authorization.

Weekends and public holidays are not counted as business days. Processing may take longer during promotions, inventory checks, unusually high order volumes, or circumstances outside our reasonable control.

An order confirmation means that we received your order. A separate shipping confirmation will be sent after dispatch.

Packaging

Bird feeders may contain metal, acrylic, glass-like transparent panels, plastic components, fasteners, brackets, suction cups, perches, roofs, trays, or other accessories.

Products may be partially disassembled or packed in separate compartments to reduce shipping damage. Keep the packaging until you have inspected the item and confirmed that all parts are present.

Delivery Options

Available shipping methods, charges, and estimated delivery times are displayed during checkout when available.

Delivery estimates begin after processing and are not guaranteed arrival dates. Actual delivery may be affected by:

Destination and carrier routing.
Weather conditions.
Customs inspections.
Address problems.
Remote-area delivery.
Carrier capacity.
Events outside our reasonable control.

Tracking Information

When tracking is available, it will be included in the shipping confirmation email.

Tracking may require 24–48 hours to show the first carrier scan. A “label created” status generally means that shipment information has been submitted but the carrier has not yet recorded the package.

Multiple Packages

Products or accessories from the same order may ship separately because of size, availability, or fulfillment location.

Each parcel may have its own tracking number and may arrive on a different date.

Delivery Address

Customers are responsible for entering a complete and accurate delivery address.

If you notice an error, contact service@taglien.com immediately. We will try to assist before dispatch, but address changes are not guaranteed after processing begins.

After shipment, address corrections, delivery holds, or redirection requests are controlled by the carrier and may involve additional fees.

International Orders

Available international destinations are shown at checkout.

International shipments may be subject to duties, taxes, customs fees, brokerage charges, or other local costs. Unless expressly included during checkout, these charges are the recipient’s responsibility.

Customs procedures may delay delivery. Taglien cannot control customs decisions or reimburse fees collected by authorities or carriers.

Delivered but Not Found

If tracking shows delivery but the parcel cannot be located:

Confirm the shipping address.
Check entrances, garages, parcel rooms, reception desks, and other secure areas.
Ask household members, neighbors, or building personnel.
Contact the carrier for delivery details.
Email service@taglien.com if the parcel remains missing.

Include your order number, tracking number, and any carrier case reference.

Damaged or Incorrect Deliveries

Contact service@taglien.com within 7 days if the order arrives damaged, incomplete, or incorrect.

Provide photographs showing:

The complete product.
The damaged or incorrect area.
The outer package.
The internal packaging.
The shipping label.

Do not install, modify, discard, or return the product before receiving instructions.

Undeliverable Packages

A package may be returned because of an incomplete address, repeated delivery failure, recipient refusal, or incomplete customs action.

Reshipment is subject to availability and may require payment of additional delivery costs.

Where permitted by law, outbound delivery charges, return-to-sender fees, duties, or carrier expenses may be deducted from an approved refund.

Shipping Questions

Email service@taglien.com with your order number and tracking information.

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