Return & Refund Policy
Last updated: September 17, 2025
This policy applies to eligible products purchased directly from the Taglien online store.
Return Period
Eligible products may be requested for return within 30 days after delivery.
A return must be authorized before shipment. Products sent without authorization or to an incorrect address may be refused.
Returnable Condition
To qualify, the product must be:
- Unused and uninstalled.
- Unmodified and not disassembled beyond normal inspection.
- Clean and free from birdseed, food residue, droppings, dirt, moisture, mold, rust, odors, animal hair, or other contamination.
- Free from scratches, dents, cracks, bent parts, or weather damage.
- Complete with the original mounting hardware, brackets, clamps, suction cups, cables, trays, roofs, inserts, instructions, and accessories.
- Returned with its original labels and packaging.
- Accompanied by proof of purchase.
Opening the package for reasonable inspection does not automatically make the product ineligible, provided it remains in returnable condition.
Nonreturnable Products
Unless required by law, we cannot accept:
- Products that have been installed, filled, or used outdoors.
- Feeders exposed to birdseed, food, wildlife, droppings, rain, moisture, or cleaning chemicals.
- Products that have been drilled, cut, bent, painted, repaired, or modified.
- Products damaged by incorrect installation, inadequate support, severe weather, falls, animals, or misuse.
- Products missing hardware, accessories, instructions, or packaging.
- Personalized or made-to-order products.
- Final-sale items, gift cards, and free promotional products.
Damage Missing Parts or Incorrect Items
Email service@taglien.com within 7 days if the order arrives damaged, incomplete, or incorrect.
Include:
- The order number.
- A description of the issue.
- A photograph of the complete product.
- Close-up photographs of the affected area.
- Photographs of the packaging and shipping label.
- A list of any missing components.
Do not install, repair, modify, discard, or return the product before receiving instructions.
Requesting a Return
- Email service@taglien.com with your order number and return reason.
- Wait for written authorization and the return address.
- Repack the complete product securely.
- Follow the approved shipping instructions.
- Keep the receipt and tracking number.
Unauthorized or cash-on-delivery returns may be rejected.
Return Shipping Costs
Customers are responsible for return shipping unless the return results from a verified error by Taglien, such as an incorrect or defective product.
Original delivery charges are nonrefundable unless required by law or the return is caused by our verified error.
Inspection and Decision
Authorized returns are inspected after arrival.
Where permitted by law, a refund may be reduced or declined if the item:
- Shows signs of installation or outdoor use.
- Is contaminated or damaged.
- Has missing parts.
- Was modified.
- Was inadequately packaged for return.
- Does not otherwise meet this policy.
We will notify you after the inspection.
Refund Timing
Approved refunds are issued to the original payment method.
Allow approximately 5–10 business days after issuance for the bank or payment provider to post the funds.
Exchanges
We do not currently offer direct exchanges.
To select another feeder or mounting style, return the eligible original product and place a separate order.
Cancellation Requests
Email service@taglien.com within 24 hours of purchase to request cancellation.
Cancellation is not guaranteed. Once fulfillment or shipping begins, the return process applies after delivery.
Return Address
Taglien is operated by MILEGOO LIMITED.
Registered Business Address
ROOM 18 2/F TUSPARK
118 WAI YIP STREET
KWUN TONG
KL
Company Information
Taglien is operated by MILEGOO LIMITED.
Website: taglien.com
Email: service@taglien.com
Registered Business Address
ROOM 18 2/F TUSPARK
118 WAI YIP STREET
KWUN TONG
KL